Smooze Pro is a popular macOS app designed to enhance mouse functionality, offering features like smooth scrolling, gesture customization, and auto scroll. However, users sometimes face issues where the auto scroll feature doesn’t work as expected. If you’re struggling with this problem, this guide provides practical solutions to get your Smooze Pro auto scroll up and running.

What is Smooze Pro and Auto Scroll?

Smooze Pro is a macOS tool that allows users to customize and optimize mouse settings for smoother navigation and improved productivity. One standout feature is auto scroll, which lets users scroll continuously without manually moving the mouse wheel.

When the auto scroll stops working, it can disrupt workflows and reduce the app’s value. Let’s explore the possible reasons and how to resolve them.

Common Reasons for Auto Scroll Not Working

1. Compatibility Issues with macOS Updates

macOS updates often introduce changes to system permissions and frameworks, which can affect third-party apps like Smooze Pro.

• Symptom: Auto scroll stops working after updating macOS.
• Cause: Incompatible Smooze Pro version or revoked permissions after the macOS update.

2. Misconfigured Smooze Pro Settings

Incorrect settings within the Smooze Pro app can prevent auto scroll from functioning properly.

• Symptom: Auto scroll is unresponsive, even though the app is running.
• Cause: Auto scroll toggle might be disabled, or custom settings conflict with other configurations.

3. Conflicts with Third-Party Software

Other mouse-related apps, such as Logitech Options or Razer Synapse, might interfere with Smooze Pro’s functionality.

• Symptom: Auto scroll works intermittently or stops after launching another app.
• Cause: Software conflicts or overlapping driver controls.

4. Hardware Limitations

Sometimes, the issue isn’t with the software but with the mouse itself.

• Symptom: Auto scroll doesn’t activate with specific mice.
• Cause: Mouse hardware may not support advanced scrolling functions.

5. Missing or Incorrect Permissions

Smooze Pro requires accessibility permissions in macOS to function properly. If these permissions are missing or disabled, features like auto scroll won’t work.

• Symptom: Smooze Pro features are inactive or fail to respond.
• Cause: Accessibility permissions revoked or not granted.

How to Fix Smooze Pro Auto Scroll

Follow these steps to fix auto scroll Smooze Pro:

1. Check and Update Smooze Pro

Keeping Smooze Pro updated ensures it remains compatible with the latest macOS updates and includes the most recent bug fixes.

• Steps to Update:
  1. Open the Smooze Pro app and go to Settings > About > Check for Updates.
  2. If an update is available, follow the prompts to download and install it.
  3. Once updated, restart the app to apply the changes.

After updating, review the release notes (if available) to check if the update addresses known issues with the auto scroll feature. Sometimes, developers include specific bug fixes that resolve common problems.

2. Reconfigure Auto Scroll in Smooze Pro

If the auto scroll feature isn’t working, it might be due to misconfigured settings within the app. A quick reconfiguration can often fix the issue.

• Steps to Reconfigure:
  1. Launch Smooze Pro and go to the Settings menu.
  2. Navigate to the Auto Scroll section and ensure the toggle for Enable Auto Scroll is turned on.
  3. Adjust the sensitivity and scrolling speed sliders to find the optimal settings for your use.
  4. Test the feature by opening a long document or webpage to confirm smooth scrolling.

If you’re unsure about the best settings, use the default configuration by clicking the Reset to Default option in the settings menu.

3. Grant Accessibility Permissions

Smooze Pro requires Accessibility permissions in macOS to control input devices. If these permissions are missing or revoked, the app cannot function correctly.

• Steps to Grant Permissions:
  1. Open System Preferences and navigate to Security & Privacy > Privacy > Accessibility.
  2. Locate Smooze Pro in the list of apps.
     • If it’s not listed, click the + icon, find the Smooze Pro app in your Applications folder, and add it manually.
  3. Ensure the checkbox next to Smooze Pro is checked.
  4. Restart the app to apply the changes.

If the permissions are already granted but the feature still doesn’t work, try removing Smooze Pro from the list and adding it back.

4. Resolve Conflicts with Other Software

Other mouse-related software, such as Logitech Options, Razer Synapse, or macOS-native mouse drivers, can conflict with Smooze Pro, causing the auto scroll feature to malfunction.

• Steps to Resolve Conflicts:
  1. Identify any mouse customization software running alongside Smooze Pro.
  2. Temporarily disable or quit these applications.
  3. Restart your system and test auto scroll in Smooze Pro again.

Optional Step: If disabling the conflicting app resolves the issue, consider uninstalling it or configuring it to avoid overlap with Smooze Pro.

Pro Tip: Use the Activity Monitor on macOS to identify background processes related to mouse drivers or customization tools and quit them if necessary.

5. Test Your Mouse Hardware

Sometimes, the issue may lie with the hardware rather than the software. Testing your mouse ensures it’s compatible and functioning correctly.

• Steps to Test Hardware:
  1. Connect your mouse to another macOS system and test its scrolling functionality using Smooze Pro or similar apps.
  2. Try using a different mouse with your current setup to see if the issue persists.
  3. Check the battery level for wireless mice or test with a different USB port for wired mice.
• Additional Tip: Refer to your mouse manufacturer’s documentation to ensure it supports advanced features like auto scroll.

6. Reinstall Smooze Pro

If all else fails, reinstalling Smooze Pro can resolve issues caused by corrupted files or incomplete installations.

• Steps to Reinstall:
  1. Uninstall Smooze Pro by dragging it from the Applications folder to the Trash.
  2. Go to the official Smooze Pro website and download the latest version.
  3. Install the app and configure the settings, ensuring auto scroll is enabled.

Pro Tip: Before reinstalling, back up your current settings if you’ve made extensive customizations. Use the app’s export feature to save your configurations.

Conclusion

The auto scroll feature in Smooze Pro is a powerful tool that enhances navigation on macOS. If it stops working, the issue is likely tied to settings, permissions, or compatibility. By following these steps—updating the app, reconfiguring settings, granting permissions, resolving conflicts, testing hardware, and reinstalling—you can troubleshoot and restore full functionality.

If you’ve encountered unique solutions or have questions, share your insights in the comments below. Don’t forget to share this guide with others facing similar issues!